DYNAMICS 365 ERP

INTELLIGENT Business Application

ERP

Microsoft Dynamics 365

Microsoft Dynamics 365 is a new cloud ERP solution with a combination of Microsoft’s best technology all in one easy-to-use system. That has been uniquely designed to break down the traditional silos of ERP and CRM. On the technology side, it is a combination of PowerApps, Flow and Power BI.

It was proposed to maximize flexibility and extensibility by bringing several features of Finance, Operations, Retail, Sales, Marketing, Customer Service, Field Service, Project Service Automation and Talent under one Cloud Platform.

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Microsoft Dynamics 365 Capabilities

Finance & Operations

  • Financial Management
  • Purchasing & Manufacturing
  • Inventory Management
  • Supply Chain & Sales
  • Project Management
  • Reporting & Analytics

Marketing

  • Marketing Lists
  • Competitors Analysis
  • Campaign Management
  • Customer Response Tracking
  • Campaign Reports, Intelligence & Analytics

Talent

  • Attract
  • Onboard
  • Engage
  • Learn
  • Optimize
  • Talent Reporting, Intelligence & Analytics

Retails

  • Unified Commerce
  • Store Management
  • Merchandising
  • Operations
  • Retail Reporting, Intelligence & Analytics

Field Service

  • Service Agreements
  • Asset Management
  • Work Orders
  • Scheduling & Dispatch
  • Preventive Maintenance
  • Customer Billing
  • Integrated Communications
  • Contract management
  • Inventory management
  • Mobile Apps
  • Service Reporting, Intelligence & Analytics

Project Service Automation (PSA)

  • Opportunity Tracking
  • Project Sales Cycle
  • Project & Contract Set-up
  • Project Budgets
  • Resource Planning & Scheduling
  • Time and expenses
  • Client Billing
  • Project Dashboards & Analytics
  • Mobile Apps
  • Project Reporting, Intelligence & Analytics

Sales

  • Lead Tracking
  • Sales Process Flows
  • Opportunity Management
  • Account & Contact Management
  • Activity & Relationship Management
  • Competitors
  • Project Quotes
  • Sales Literature
  • Outlook Integration
  • Embedded Collaboration
  • Integrated Communications
  • Sales Reporting, Intelligence & Analytic

Customer Service Management

  • Case & Interaction Management
  • Incident Routing & Queuing
  • Knowledge Based Management
  • Integrated Communications
  • Mobile Access
  • Self-service & Communities
  • Service Reporting, Intelligence & Analytics